How can I check my complaint status on Pin-Up?
You can check your complaint status in Pin up, directly from your account:
- Log in to your Pin-Up account from the website or mobile app.
- Go to “Profile” or “Account” (top-right corner).
- Open the “Support”, “Help Center” or “My Requests/Complaints” section.
- There you will see a list of your tickets with status like “Open”, “In progress”, or “Resolved”.
- Click on a complaint to see full details, replies, and the latest update.
If you contacted support by email or live chat, check your email inbox or chat history for status updates.
Tip for players from Bangladesh: always include your user ID, complaint number and screenshots when you contact support about casino issues. This helps Pin-Up resolve your case faster.