Why was my withdrawal rejected at Pin-Up?
If your withdrawal was rejected, it usually means some requirement is not met. Check these points:
Verify your account:
- Log in to your Pin up, account.
- Go to profile / account settings.
- Upload clear photos of your NID/passport and, if asked, a selfie and proof of address.
- Wait for confirmation.
Check payment method:
- Withdraw to the same card/wallet you used for deposit.
- Make sure the card or wallet is in your own name.
Review limits and bonuses:
- Check minimum/maximum withdrawal limits.
- Make sure any active casino bonus wagering is fully completed.
If everything looks correct, contact support via live chat or email and ask for the exact reason of rejection and what document or step is missing. Keep screenshots of the error message when you reach support.