Introduction

These Terms and Conditions (the “Terms”) govern the use of the online gaming and casino services offered under the brand “Pin-Up” (hereinafter referred to as “Pin up”, “we”, “us”, or “our”). By creating an account, accessing the website, or participating in any games, Slots, promotions, or other services provided by Pin up, you agree to be legally bound by these Terms as well as any additional rules, policies, and guidelines that we may publish from time to time. These Terms are designed to ensure a transparent, fair, and responsible gambling environment, with special emphasis on compliance with applicable laws and protection of minors and vulnerable persons. You should read these Terms carefully before using our services, and if you do not agree with any part of them, you must not use the website or open an account. These Terms may be updated or amended periodically, and it is your responsibility to review them regularly to stay informed about any changes. Continued use of the Pin-Up platform after such changes take effect will be deemed as your acceptance of the revised Terms.

The services of Pin up are strictly intended for individuals who are at least 18 years old or above the legal age of majority in their jurisdiction, whichever is higher. Our platform offers online casino games, including but not limited to Slots, table games, live dealer games, and other interactive entertainment products that involve real-money wagering. We operate with a strong commitment to responsible gambling and compliance with regulatory standards, and we require all users to do the same. By using the website, you confirm that online gambling is legal in your jurisdiction and that you access the services in full compliance with local laws. We reserve the right to verify your identity, age, and eligibility at any time, and to suspend or terminate your account if any breach of these Terms is suspected or confirmed.

Acceptance of Terms

By registering for an account, logging in, or otherwise using the services of Pin up, you explicitly acknowledge that you have read, understood, and agree to be bound by these Terms and any policies referenced herein, including but not limited to our Privacy Policy, Responsible Gambling Policy, Bonus Rules, and Game Rules. Acceptance of these Terms is a condition of access to our services, and you cannot use the website if you do not agree with them in full. The contractual relationship arises between you and the operator of the Pin up platform, and these Terms constitute a legally binding agreement, enforceable under the governing law specified below. You further agree that we may communicate with you electronically regarding any aspect of your use of the services, including but not limited to changes in the Terms, transactional information, or marketing materials, where permitted. If at any point you disagree with any updated or modified Terms, your sole remedy is to stop using the website and request account closure.

You understand and accept that we reserve the right to modify, update, or replace any part of these Terms at our sole discretion, subject to applicable legal requirements. Whenever material changes are implemented, we will take reasonable steps to inform you, which may include notices on the website, emails, or messages sent to your registered account. However, it remains your responsibility to regularly review the Terms to ensure that you are aware of the current version. Your continued use of the services after the effective date of any amendment will be interpreted as your consent to be bound by the revised Terms. If any part of these Terms is found invalid or unenforceable by a competent authority, the remainder will continue in full force and effect, and a valid provision that best reflects the original intent will replace the invalid portion.

Eligibility & Age Restriction (18+ only)

The services of Pin up are exclusively available to individuals who are at least 18 years of age or older, or who have reached the legal gambling age in their jurisdiction, whichever threshold is higher. By registering and using our services, you warrant and represent that you meet this minimum age requirement and that you are legally permitted to engage in online gambling in your country or territory of residence. Underage gambling is strictly prohibited and considered a serious breach of these Terms; any account found to be associated with a person under 18 will be immediately closed, and any winnings may be voided. We reserve the right to request documented proof of age and identity at any time, including but not limited to copies of government-issued identification, utility bills, or other verification documents. Failure to provide accurate and satisfactory documentation upon request may result in suspension or permanent closure of your account.

You also agree that you are accessing the Pin up platform from a jurisdiction where online gambling is not restricted or prohibited by law. It is your sole responsibility to ensure that your use of the website is lawful in the place from which you access it, and we accept no liability for any breach of local law by you. We strongly warn that gambling can be particularly harmful to young people, who may be more vulnerable to addiction and financial harm due to lack of life experience and risk-awareness. For this reason, we use age-verification measures and encourage parents or guardians to install filtering software to block access to gambling websites by minors. Any person who assists a minor in registering or gambling on the Pin-Up platform will be in violation of these Terms and may be reported to relevant authorities where appropriate.

Account Registration

To participate in real-money casino games, Slots, and other services on Pin up, you must complete the account registration process by providing accurate, current, and complete information as requested in the registration form. You agree that all information you provide, including your name, date of birth, address, email, phone number, and payment details, is truthful and corresponds to your actual identity. You are prohibited from creating an account on behalf of another person, using false identities, or registering multiple accounts (also known as “duplicate accounts” or “multi-accounting”) for fraudulent or bonus-abusive purposes. We reserve the right to perform Know-Your-Customer (KYC) checks to verify your identity and address at any time, particularly prior to processing withdrawals or in cases of suspected fraud or security risks. If we determine that the information provided is false, misleading, or incomplete, we may suspend or terminate your account and cancel any transactions or winnings.

When you register, you will be asked to create login credentials, including a unique username and a secure password, which you must keep confidential and not share with any third party. You are solely responsible for maintaining the security of your account and for any activities carried out under your login credentials, regardless of whether such actions were authorized by you or not. If you suspect that your account details have been compromised, you must immediately change your password and contact our customer support team without delay. We reserve the right to block access to your account, require additional verification, or reset your credentials if we suspect unauthorized access or security threats. You acknowledge that we will not be liable for losses incurred due to unauthorized use of your account arising from your failure to keep your login information secure.

Deposits & Withdrawals

To play real-money casino games and Slots on Pin up, you must deposit funds into your player account using the payment methods made available on the website. All deposits must be made from payment instruments held in your own name, and you agree not to use third-party accounts, payment cards, or wallets to fund your account. We may carry out additional payment method verification checks and request documentation to confirm your ownership of the relevant instruments. Deposits are generally credited to your gaming balance promptly; however, processing times may vary depending on your chosen payment provider and could be subject to delays beyond our control. You are responsible for checking the deposit limits, processing times, and any transaction fees that may apply, whether charged by us or by your bank or payment provider.

Withdrawals are subject to our internal security checks, KYC procedures, and any applicable legal and regulatory requirements. We reserve the right to process withdrawal requests using the same payment method and account used for depositing funds, where technically feasible, as a measure against money laundering and fraud. You must meet all wagering requirements attached to bonuses or promotions before requesting a withdrawal of bonus funds or winnings derived from them, in accordance with the specific bonus terms. We may set minimum and maximum withdrawal limits per transaction, per day, or per month, and you agree to check these limitations before requesting payouts. In certain circumstances, such as suspected fraudulent activity, chargebacks, or breach of these Terms, we may withhold payments, cancel winnings, or freeze your account until the matter is resolved to our satisfaction.

Payment Methods Table

The following table is a general illustration of payment methods that may be available on Pin up. Availability can vary by country, currency, and regulatory requirements, and we reserve the right to add, modify, or remove any methods at our discretion.

You acknowledge that your bank, card issuer, e‑wallet provider, or other payment service provider may impose their own fees, exchange rates, or restrictions, and these are outside our control. It is your responsibility to check with your provider about any such charges or conditions before initiating transactions on the platform.

Bonuses & Promotions

Pin up may, from time to time, offer bonuses, free spins, cashback, tournaments, and other promotional incentives to eligible players. Each bonus or promotion is governed by specific terms and conditions (the “Bonus Terms”), which are supplementary to these general Terms and which you must read and accept before participation. Bonus offers may be subject to wagering requirements, time limits, game restrictions, maximum bet limits, or caps on convertible winnings, and these conditions will be clearly stated in the relevant Bonus Terms. If there is any inconsistency between the general Terms and the Bonus Terms for a specific promotion, the latter will typically prevail for that promotion. You agree that failure to comply with bonus rules, including any attempts to abuse or manipulate the system, may lead to forfeiture of bonus funds and associated winnings, as well as possible account sanctions.

Bonuses are generally limited to one per person, household, IP address, payment account, or device, unless explicitly stated otherwise in the promotional materials. Any attempt to claim the same offer multiple times using duplicate accounts or shared devices can be considered bonus abuse. We reserve the right to revoke any such bonuses, adjust balances, or cancel winnings if we reasonably suspect abusive behavior, arbitrage betting, or exploitation of loopholes in game mechanics or promotional structures. Certain games, such as some table games or specific Slots, may contribute differently to wagering requirements; for example, Slots may contribute 100% while table games contribute a lower percentage. It is your responsibility to review the contribution rates and eligible games before wagering bonus funds, as non-compliance may delay or prevent successful withdrawal of bonus-related winnings.

Game Rules

Each category of game offered on Pin up, including Slots, roulette, blackjack, baccarat, live dealer games, and other casino products, is governed by its own set of game rules, paytables, and instructions. Before placing real-money bets, you are responsible for familiarizing yourself with the applicable rules and understanding how outcomes are determined, how winnings are calculated, and which bet types are permitted. Game rules are usually accessible within the game interface or in a dedicated help or information section, and these form an essential part of your agreement to use our services. In the event of any discrepancy between the rules displayed within a particular game and those published elsewhere on the website, the rules within the game client may prevail for that specific product. You acknowledge that misunderstanding of game rules does not entitle you to refunds, compensation, or reversal of bets and outcomes.

We reserve the right to remove, modify, suspend, or add games to the platform at our discretion, including without prior notice, to comply with regulatory requirements, improve performance, or address technical or security concerns. In case of evident errors in game operation, such as incorrect paytables, misconfigured odds, or bugs leading to unintended payouts, we may void affected bets and transactions and correct balances to reflect fair and intended outcomes. If a game round is interrupted due to technical issues, such as connectivity problems or server failures, the game’s built-in recovery rules will apply, which may restore the last recorded state or finalize the round based on server records. Our records, based on the Random Number Generator (RNG) logs and transaction history, will be considered final and conclusive in resolving disputes related to game outcomes, unless proven otherwise by clear and credible evidence.

Fair Play & RNG

Pin up is committed to providing a fair, transparent, and reliable online casino environment where all players have an equal and unbiased chance of winning. The outcomes of our digital games and Slots are determined by a certified Random Number Generator (RNG), which ensures that results are random, unpredictable, and free from manipulation. The RNG and associated game software are regularly tested and audited by independent testing agencies, in accordance with regulatory requirements and industry best practices. These tests verify that the RNG operates correctly, that return-to-player (RTP) percentages match the published figures, and that no undue bias exists in favour of any party. You acknowledge that the results of all games are determined by this RNG and that these results are final and binding.

Any attempt by you or others to interfere with the normal functioning of the RNG, game software, or communication systems is strictly prohibited and considered a severe breach of these Terms. This includes, but is not limited to, the use of bots, automated betting scripts, exploits, malware, or other unauthorized tools designed to gain an unfair advantage. If we detect or reasonably suspect such activity, we may void bets, confiscate funds, and permanently close your account, and we may also report the matter to relevant authorities or regulators. You understand that gambling outcomes are inherently based on chance and that no system, strategy, or scheme can guarantee consistent winnings. Past results, winning streaks, or losses do not influence future outcomes, and you should always gamble responsibly and within your financial limits.

Responsible Gambling

Pin up strongly promotes responsible gambling and is committed to providing a safe, controlled, and supportive environment for all players. We recognize that, for a small percentage of individuals, gambling can become a problem and lead to financial, social, or psychological harm. Our goal is to ensure that gambling remains a form of entertainment and does not cause distress or damage to you or your family. We encourage all players to view gambling as a leisure activity rather than a way to make money, to avoid chasing losses, and to never wager funds they cannot afford to lose. You are urged to set personal limits, monitor your playing time, and regularly review your spending to maintain control over your gaming behavior.

To support responsible gambling, we provide a range of tools and features that allow you to manage and, if necessary, restrict your access to the platform. These include deposit limits, loss limits, wagering limits, session reminders, time-outs, cooling-off periods, and self-exclusion options. You can access and configure many of these tools within your account settings, or by contacting customer support for assistance. Once you activate certain tools, such as self-exclusion, they will remain in force for the specified period and cannot be easily reversed, in order to protect you from impulsive decisions. We also provide links and contact information for independent support organizations that specialize in gambling addiction, offering confidential help and counselling to those in need.

We explicitly prohibit underage gambling and take extra care to protect young people, as they can be particularly vulnerable to problem gambling and its consequences. You must not allow any minor to use your account or access the platform, and you are encouraged to use parental control software and device-level blocking tools to prevent such access. If we discover or suspect that a minor has used our services, we will immediately close the account, void any winnings, and may take further steps where legally required. If you are concerned about your own gambling or that of someone close to you, we strongly recommend that you seek professional assistance and make use of the responsible gambling tools available on the site. Our customer support team is trained to handle such concerns with sensitivity and can guide you towards suitable options and external resources.

Tools & Features (table)

The table below summarises the key responsible gambling tools and features available on Pin up. Availability and specific configurations may vary by jurisdiction and regulatory framework, but the underlying objective remains to help you stay in control.

Support Resources

In addition to the technical tools, Pin up advocates for proactive use of professional support and educational resources to address potential gambling problems. If you feel that gambling is negatively affecting your life, or if you are worried about someone close to you, you should immediately consider seeking help from specialized organizations. We provide links and references to independent counselling services, such as generic “Gambling Help Centre”, “Responsible Gaming Counselling Service”, or “Online Gambling Support Network”, which typically offer free, anonymous assistance. These organizations can provide self-assessment tests, guidance on debt management, psychological counselling, and long-term rehabilitation programmes. While we are not affiliated with these organizations and cannot be held responsible for their services, we strongly recommend them as useful sources of support.

Our customer support team is also trained to respond to signs of problematic gambling behavior and can provide information about responsible gambling measures available on the site. If you contact us regarding potential addiction or loss of control, we may propose or apply additional protective measures, such as setting stricter limits, recommending self-exclusion, or suspending your account temporarily. All such discussions are handled with respect for your privacy and dignity, although we may document them as part of our responsible gambling and compliance efforts. You should always remember that asking for help is a sign of strength, not weakness, and early intervention can prevent more serious problems in the future. Finally, we remind you again that our services are strictly for persons aged 18 or above, and that gambling should never be viewed as a solution to financial difficulties or personal challenges.

Prohibited Activities

You agree that you will use the Pin up platform solely for lawful, personal entertainment purposes and that you will not engage in any activity that is fraudulent, illegal, abusive, or otherwise in violation of these Terms. Prohibited activities include, but are not limited to, using stolen or unauthorised payment methods, engaging in money laundering or terrorist financing, colluding with other players, exploiting game bugs or software errors, and using automated tools or bots to place bets. You must not attempt to gain unauthorized access to our systems, circumvent security measures, or tamper with the normal operation of games or the website. Any attempt to manipulate bonuses, promotions, or the outcome of games through unfair means is considered bonus abuse and is strictly forbidden. We reserve the right to investigate suspected misconduct, including by reviewing transaction histories, communication records, and technical logs.

If we find or reasonably suspect that you have engaged in any prohibited activity, we may take a range of actions at our sole discretion, subject to applicable laws. These actions may include warning you, suspending or closing your account, voiding bets, confiscating funds, and canceling any pending withdrawals. In serious cases, we may share information with banks, payment providers, or relevant authorities, and cooperate with any ensuing investigations or legal proceedings. You agree to cooperate fully with any investigation and to provide information or documentation reasonably requested by us. Failure to do so may itself constitute a breach of these Terms and result in additional measures against your account.

Restricted Countries (table)

Pin up is not available in all jurisdictions, and certain countries are restricted due to legal, regulatory, or commercial reasons. It is your responsibility to ensure that you do not use our services while located in a restricted country, and doing so is a violation of these Terms. The following table provides a non-exhaustive list of examples of restricted or partially restricted countries for illustrative purposes only. We reserve the right to update this list at any time and to impose additional geo-blocking measures where necessary.

If we determine that you are accessing the platform from a restricted jurisdiction, we may immediately suspend or close your account and withhold any funds until your location and eligibility are clarified. You may be required to provide additional verification documents or evidence of residence to resolve such matters.

Privacy & Data Protection

Pin up is committed to protecting your personal data and handling it in accordance with applicable data protection laws and our internal privacy policies. When you register and use our services, we collect and process information such as your name, contact details, date of birth, identification documents, payment information, gaming activity, IP address, and device data. This data is used for legitimate purposes, including account management, transaction processing, KYC and anti-money laundering checks, responsible gambling monitoring, and provision of customer support. We may also process your data to personalize your experience, improve our services, and, where permitted, send you marketing communications about new games, promotions, or features. You may opt out of certain marketing communications at any time, subject to technical and regulatory limitations.

Your personal data may be shared with third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, game suppliers, IT support companies, and analytics providers. These third parties are contractually bound to process your data securely and only for the purposes specified by us, and they must comply with applicable data protection laws. In some cases, your data may be transferred across borders to jurisdictions that may have different data protection standards; in such instances, we take appropriate measures to ensure adequate safeguards, such as contractual protections and security controls. We maintain technical and organizational measures to protect your data against unauthorized access, misuse, loss, or alteration, including encryption, access control, and regular security assessments. However, you acknowledge that no system is entirely immune to risks, and we cannot guarantee absolute security of data transmitted over the internet.

You have certain rights in relation to your personal data, which may include the right to access, correct, or update your information, the right to request deletion or restriction of processing, and the right to object to certain types of processing, subject to legal and regulatory limitations. To exercise these rights, you may contact our customer support team or use the relevant features in your account settings, where available. We may require additional proof of identity before processing such requests, in order to protect the privacy and security of your account. Some data may be retained for a specified period as required by law, especially in relation to financial records, anti-money laundering obligations, and responsible gambling documentation. Our detailed Privacy Policy, which forms an integral part of these Terms, provides more specific information about how we collect, process, store, and protect your personal data.

Account Suspension & Termination

Pin up reserves the right to suspend, restrict, or terminate your account at any time, in accordance with these Terms and applicable law. Reasons for such action may include, but are not limited to, suspected or confirmed breaches of the Terms, fraudulent activity, underage gambling, use of prohibited payment methods, abusive behavior towards staff or other players, or requests from regulatory or law enforcement authorities. Suspension may be temporary, for example while we conduct an investigation or await verification documents, or it may be permanent if we determine that you have seriously violated our rules or pose an ongoing risk. During a suspension, you may be unable to log in, deposit, withdraw, or participate in games, and we may freeze your funds until the matter is resolved. In cases of termination due to serious breach, we may also void bets, confiscate funds, or withhold winnings, subject to legal constraints and our regulatory obligations.

You have the right to close your account at any time by contacting customer support or using any available self-service option in your account settings. Voluntary closure does not exempt you from outstanding obligations, such as unsettled bets, pending investigations, or unresolved payment issues. In the event of account closure, whether initiated by you or by us, we will, where legally permitted and not linked to fraudulent activity, pay out any remaining real-money balance, subject to standard withdrawal checks and conditions. We may retain certain data and records related to your account after closure, as required by law and for legitimate business purposes, such as compliance reporting, dispute resolution, and auditing. If your account remains inactive (no logins or transactions) for a prolonged period, we may classify it as dormant and apply relevant dormant account rules, which may include administrative fees, attempts to contact you, or eventual account closure, all in accordance with applicable regulations.

Limitation of Liability

To the maximum extent permitted by applicable law, Pin up, its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the website or services. This includes, without limitation, loss of profits, loss of data, business interruption, or emotional distress, even if we have been advised of the possibility of such damages. Our total aggregate liability to you for any claim arising under these Terms or from your use of the services shall be limited to the lesser of (i) the amount of bets you have placed through your account in the three months preceding the event giving rise to the claim, or (ii) the actual amount of funds in your account at the time of the event. Nothing in these Terms shall exclude or limit our liability where such exclusion or limitation is prohibited by law, such as liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

You acknowledge that you use the website and services entirely at your own risk and discretion. The platform and all games, including Slots and other casino content, are provided on an “as is” and “as available” basis, without any warranties or guarantees of any kind, whether express or implied. We make reasonable efforts to keep the website functional, secure, and free of errors, but we do not warrant that access will be uninterrupted, that defects will be corrected, or that the site will be free of viruses or other harmful components. You are responsible for implementing appropriate security measures on your own devices, such as antivirus software and secure internet connections, to safeguard against potential threats. In the event of technical errors, malfunctions, or misconfigurations that affect bets or game outcomes, our decision, based on recorded data and logs, will be final, subject to applicable regulatory oversight.

Complaints & Dispute Resolution

Pin up aims to provide high-quality services and a fair gaming environment, but we recognize that misunderstandings or disputes may occasionally arise. If you wish to lodge a complaint about any aspect of our services, including game outcomes, account management, payment issues, or staff conduct, you should first contact our customer support team using the channels provided on the website. You should clearly describe the nature of your complaint, including relevant dates, game IDs, transaction references, and any supporting evidence or screenshots. We will acknowledge receipt of your complaint within a reasonable timeframe and will make every effort to investigate and respond in a fair and transparent manner. Our initial response may include a request for additional information or documentation, and we encourage you to cooperate fully to enable an effective resolution.

If, after receiving our response, you remain dissatisfied with the outcome, you may escalate the dispute according to the escalation process outlined on the website, which may involve internal reviews by senior management or compliance personnel. In some jurisdictions, you may also have the right to refer the matter to an independent alternative dispute resolution (ADR) body or regulator, where available, and we will provide information about such options when applicable. You agree that our internal records, including transaction logs, game histories, and communication archives, shall be deemed reliable evidence in resolving disputes, unless you can provide clear and convincing evidence to the contrary. While we will always act in good faith to resolve disputes amicably, nothing in this section prevents you from exercising any statutory rights you may have under applicable law. However, you acknowledge that frivolous, abusive, or intentionally misleading complaints may themselves constitute a breach of these Terms.

Governing Law

These Terms, and any disputes or claims arising out of or in connection with them or with your use of the Pin up services, shall be governed by and construed in accordance with the laws specified by the licensing jurisdiction of the operator, unless otherwise required by mandatory local law. By using the website, you submit to the jurisdiction of the competent courts of that jurisdiction for the resolution of any legal disputes, without prejudice to any rights you may have to bring proceedings in your country of residence where such rights are granted by applicable consumer protection laws. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or regulator, such provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect. The headings used in these Terms are for convenience only and shall not affect the interpretation of the provisions.

You acknowledge that translated versions of these Terms may be provided for convenience, but in case of inconsistency or ambiguity, the official language version specified by us will prevail. Additionally, certain rights and obligations may vary depending on your country or region due to local legal requirements, and in such cases, we will apply the relevant mandatory rules while maintaining the overall intent of these Terms. Your use of the services may also be subject to other local rules, such as taxation on winnings or reporting obligations, and it is your sole responsibility to comply with such requirements. We recommend that you seek independent legal or tax advice if you are unsure about how applicable laws affect your use of online gambling services.

Final Provisions

These Terms constitute the entire agreement between you and Pin up regarding your access to and use of the website, casino games, Slots, and related services, and they supersede any prior agreements, understandings, or communications, whether written or oral, relating to the same subject matter. No waiver by us of any breach of these Terms shall be considered a waiver of any subsequent breach, and no failure or delay by us in exercising any right or remedy shall constitute a waiver of that or any other right or remedy. You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent, whereas we may assign or transfer our rights and obligations, in whole or in part, to an affiliate or successor entity, provided that such assignment does not materially affect your rights. Nothing in these Terms shall create any partnership, joint venture, or agency relationship between you and us; you are an independent user, and you shall not represent yourself as our agent or authorized representative for any purpose.

If you have any questions, comments, or concerns about these Terms, the services, or responsible gambling measures, you should contact our customer support team using the details available on the website. By continuing to use the platform, you reaffirm your acceptance of these Terms and your commitment to gamble responsibly, lawfully, and in accordance with all applicable rules. Remember that our services are strictly for individuals aged 18 and above and that gambling should remain an enjoyable form of entertainment rather than a means of financial gain. We reserve the right to update, modify, or discontinue any part of the services or these Terms at any time, subject to applicable legal requirements, and you agree to remain informed of such changes. Your continued access to and use of the Pin up platform signifies your ongoing consent to be legally bound by the most current version of these Terms and Conditions.